![]() ![]() Once you are ready to make the call make sure you have the following: In addition, if eBay is your main source of income this can be a very emotional call, we urge you to remain calm and professional. Before you give eBay’s customer service a call, make sure you had some time to review eBay’s Selling Policy so you know exactly what policy restriction you violated. If you rely on your eBay sales and you take this suspension not lightly, we recommend to follow the next step. The steps on how to reinstate your eBay account will be provided in the email that was sent out from eBay. This can involve taking an eBay quiz to ensure you understand the policy, sending in documentation to confirm and verify your identity or in some instances waiting a temporary suspension to finish. Depending on the violation, eBay offer steps to reinstate your account electronically. Follow eBay account reinstatement steps.Understanding what policies you might have violated gives you the best leverage points for the next step. If you are a seller, you might want to take a look at the eBay’s Selling Policies. This is a great time to sit down and evaluate any policy violations that you might have done. There is a high likelihood you received a vague email from eBay about your account suspension (similar to this image on top). As a seller, you should always try to reinstate your eBay account.ĮBay Account Suspension email How to reinstate your eBay account ![]() This does not mean that some of the suspensions are fully justified. You can read the full eBay listing policies here. It is in their best interest to ensure that the marketplace stays a safe place for both parties. Why does eBay suspend seller accounts?ĮBay is a marketplace for buyers and sellers. selling illegal items or engaging in hate speech. eBay account suspensions occur only in extreme cases e.g. This is the hardest form of account penalty that eBay can place on your account. SuspensionsĪccount suspensions mean that you are not allowed to sell, bid, leave feedback or even message other users on eBay. Account restrictions, can have an impact on your eBay business as eBay may lower your seller position in the search results or restrict you from selling certain items on eBay. The specific causes for an eBay restriction can vary, based types of based on your late shipment rate, tracking uploaded on time and validated time, transaction defect rate, late shipment rate and many more. This means that sellers must meet a minimum performance standard, if you are curious if you are meeting yours, you can go to your eBay Seller Dashboard. Restrictions are placed on eBay accounts that do not meet eBay standards. RestrictionsĮBay account restrictions are a bit more serious. Making a one-time payment on your eBay account will lift the hold. Usually caused due to minor issues such as a late payment, which is the most common cause of accounts being placed on hold by eBay. Types Suspensionsįirst things first, let’s understand the different types of eBay account suspensions. In case it is too late and your eBay account is placed on hold, restricted or is even suspended, the below article will go over some of the steps to get your eBay account reinstated. ![]() Therefore it is very important to educate yourself on eBay’s policies so you won’t get suspended in the first place. In particular, if you run a business and rely on the income it makes. Getting your eBay account suspended can be very frustrating, even devastating.
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